Last year we had a list of resolutions to bring us into the New Year; this year we all tried on a guest’s hat and came up with some longer-term “promises” to ensure our guests’ needs remain paramount.
Here they are:
- Exceptionally clean rooms with quality bed linen and towels
- Useful in-room amenities including fridge, microwave, flat-screen TV, coffee/tea maker, air conditioning and complimentary wireless internet
- Comfortable bedroom furnishings with plenty of storage space so you can unwind and relax
- Extensive facilities, providing you with far more than just a room to sleep in, including our Guest Kitchen, Movie Room (free rentals), Hot Tub & Sauna, Laundry Facilities, summer BBQ and picnic area and Games Room (foozeball, darts, board games), Ski locker and tuning room, Heated boot room, Free Parking (winter hook-up)
- Warm and friendly services from a team whose local knowledge and accommodating approach will ensure you get the most out of Fernie and the surrounding area
- A friendly, honest approach with no “nickel and diming” – our guests get free use of all of our facilities as well as a breakfast snack and some local restaurant discounts
We are always listening to our customers and try our best to implement improvements based on this feedback. Please do let me know if you have any more ideas: firstname.lastname@example.org.
Thanks. Happy 2012!